Delivery policy

The provided information outlines estimated processing and delivery times for orders placed on awmwindowsanddoors.uk. Our primary goal is to expedite order fulfillment to the best of our ability.

We exclusively offer delivery services within the United Kingdom. Shipping durations vary based on your location within the UK. In the event of an undeliverable package due to an address entry error, awmwindowsanddoors.uk bears no responsibility for additional fees incurred for rerouting or reshipping.

Order Placement:

For security reasons, we do not accept orders over the phone. To place an order, visit the product page, choose the desired quantity, and use the “Add to Cart” button. During checkout, enter or confirm your shipping address and credit card information before completing your order.

Shipping Fee:

Orders exceeding £3,000 benefit from free shipping, while a £80 shipping charge applies to orders below this threshold.

Delivery Time Formula:

Delivery Time = Handling Time + Transit Time

Handling Time: 1-3 Days (Monday-Friday) Transit Time: 3-7 Days (Monday-Friday)

Order Cut-off Time: 5:00 PM (Monday-Friday) (GMT)

Shipping Carriers:

We utilize our own converted vans for Nationwide UK Mainland shipping to ensure the safe and secure delivery of your items.

Tracking Information:

Tracking numbers are provided for all orders. Upon shipment, you will receive an email containing your tracking number, allowing you to monitor the progress of your package. For any tracking-related inquiries, our customer support team is available for assistance.

International Shipping:

Regrettably, we currently only ship to addresses within the United Kingdom. While orders can originate from anywhere globally, the shipping destination must be within the UK.

Multiple Shipping Addresses:

Presently, we do not support shipping to multiple addresses in a single order. If needed, please place separate orders for different addresses on awmwindowsanddoors.uk. For assistance, contact our Customer Service.

Wrong Address:

Customers are urged to review and confirm their entered address for accuracy. awmwindowsanddoors.uk is not liable for non-delivery resulting from address errors. In the case of an order return due to an incorrect address, a refund (excluding shipping fees) will be issued, and customers are requested to resubmit their orders.

Change of Address:

Address changes can be made before shipping by contacting customer support at enquiries@awmwindowsanddoors.uk. Note that changes to the delivery address after shipment are not guaranteed.

If you have any questions or require further assistance regarding the shipping policy, please do not hesitate to contact our customer support team.

Phone: +44 1302 248111

Email: enquiries@awmwindowsanddoors.uk

Address: 

Unit 1 Station Yard,
Station Road, Bawtry
Doncaster
DN10 6QD

Company Number: 08174673

Customer Service: 9:00am to 5:00pm (Monday to Friday)